MetroSpeedy is committed to the health and safety of our entire community. As the coronavirus (COVID-19) continues to be a serious public health challenge affecting communities around the world, MetroSpeedy has taken actions, as per the recommendations by the CDC and public health officials, to provide couriers, merchants and customers with the proper resources for managing the potential consequences of the outbreak.
We understand that you may have a lot of questions. We’re doing our best to be a great leader and resource in these uncertain times and are taking steps to ensure your wellness is prioritized. If you can’t find what you’re looking for here, please Contact Us
Do these seven simple things from the World Health Organization to help stop coronavirus. Just remember to do the Following.
WEAR A MASK over your nose and mouth
STAY 6 ft AWAY from each other
WASH YOUR HANDS often
COVER coughs and sneezes
CLEAN and DISINFECT
MONITOR your health daily
FEEL sick? Stay home
Frequently wash your hands using soap and water. If soap and water are not available, use hand sanitizer with at least 60% alcohol. Cover your nose and mouth when coughing and avoid touching your face with your hands. If you feel ill, stay home.
We prioritize the wellbeing of our entire community, and from day one, MetroSpeedy has built safety and security into our operations. While our specific policies evolve alongside the on-demand services we make possible, we’re always listening to and learning from you, the MetroSpeedy community.
We care about our driver community as front line workers and we provide the required PPE necessary to keep active fleet drivers safe while delivering. Additionally, active members of the fleet who receive a positive diagnosis for COVID-19 or who are required to self-quarantine based on infection may be eligible to access additional funds to offset up to 2-weeks of lost income while they recover. We want you to stay safe, and we are monitoring the situation in real time because the scope of the pandemic and our national response is constantly evolving. How we help may change the further we go along, and MetroSpeedy reserves the right to amend at any time, with or without notice.
We introduced non-contact deliveries, which allows for distancing betweens our customers and MetroSpeedy.
If a member of the fleet notifies us that they’ve tested positive for COVID-19, we will place their account on a temporary hold until they’re able to confirm the virus has passed through the incubation period.
CDC approved best practices are easily accessible at all times within the Notifications section of the Fleet app.
We continue to recommend per CDC guidelines that if anyone working at any business during this time is experiencing symptoms to stay home and refrain from food preparation.
We have introduced non-contact deliveries, which allows customers to specify where they would like their order to be left (for instance, on their doorstep or in their building’s lobby). Merchant partners can always access this option when placing an order under “Delivery Options”.
We continue to recommend, per CDC guidelines, that you should limit contact with others, even if you aren’t experiencing symptoms
Governments across the US have deemed MetroSpeedy an essential service. By following CDC-issued guidelines, we can all help keep the MetroSpeedy platform safe for everyone.
Our merchant partners and fleet are all taking extra care during this time to ensure your food/package is delivered quickly and safely. If you have an issue with your order, please simply reach out, we’re here to help.
We have been in regular contact with our fleet right across the country during this period to ensure they stay up to date with advice from the CDC. This includes staying at home if you’re not well. We also have a fleet relief fund to ensure people who deliver for MetroSpeedy are able to get paid for two weeks while they stay at home and get better. So there’s no reason a member of our fleet should be delivering items if they’re unwell. If, for any reason, you have concerns about your delivery,please don’t hesitate to reach out to us—we’re here to help.
We will continue to follow the recommendations of the CDC and health professionals, keeping you in the loop along the way. By coming together and following trusted guidelines and recommendations, we can all play an important part in keeping our MetroSpeedy community healthy and safe.